Administration Assistant - Elective Planned Care Team

Administration Assistant - Elective Planned Care Team Administration Assistant Patient Service Centre, North Shore Hospital Permanent, full time role working Monday to Friday Elective Planned Care Team Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role This entry-level position is an excellent opportunity for a school leaver looking to start a career in administration. We are seeking a highly motivated Administrator who enjoys a varied workload, has excellent customer service and telephone skills, and is keen to join our friendly and supportive Planned Care team. Based within the Patient Service Centre at North Shore Hospital, this key role involves working with a wide range of clinical and non‑clinical staff. The successful candidate will be confident using multiple computer applications, have a strong eye for detail, and be able to effectively prioritise tasks in a busy environment. Key responsibilities include: Managing telephone enquiries from patients through the Patient Service Line and directing them to the appropriate specialty Supporting the loading and processing of referrals Providing day‑to‑day administrative support Assisting with the smooth operation of the Patient Service Centre, including monitoring and ordering supplies and maintaining staff kitchen consumables This is a fantastic opportunity to gain valuable experience in a healthcare environment while developing a broad range of administrative and customer service skills. This role is covered by the PSA National Health Administration Workers collective agreement and is mapped to band 3. Click here to view the position description. About Us Health New Zealand Waitematā provides health services to approximately 650,000 residents of the North Shore, Waitakere, and Rodney areas. It has the largest population of any district health area. About you As the first point of contact for our patients, you will play an important role in creating a positive experience. It is essential that you have excellent written and verbal communication skills, present a professional image, and deliver outstanding customer service to both patients and colleagues. You will be a proactive team player who enjoys supporting patients and colleagues, and who is eager to learn and develop new skills in a busy healthcare environment. To be successful in this role, you will have: Excellent administration and telephone communication skills Accurate computer and data entry skills Excellent interpersonal and communication skills Strong organisational skills with the ability to manage competing priorities A positive, collaborative approach and the ability to work effectively as part of a team A high level of motivation and initiative A process- and procedure-focused mindset Flexibility and adaptability in a changing environment Knowledge of hospital information systems would be an advantage; however, full training will be provided to the successful candidate. Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. Job reference: WDHB21717 #J-18808-Ljbffr