Customer Relationship Manager

Customer Relationship Manager – Full‑time – Auckland, New Zealand. Work type: Full‑time (40 hours per week) Location: Auckland, New Zealand Categories: Collections, Customer Service & Call Centre About Your New Role As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re‑establish contact with customers regarding their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award‑winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long‑term career in financial services. What Your New Job Involves Manage overdue accounts on behalf of leading New Zealand institutions. Make and receive a high volume of calls. Use databases and tools to locate and re‑establish contact with customers. Build trust and rapport while negotiating sustainable repayment solutions. Handle objections and create positive outcomes for all parties. Maintain adherence to industry regulations and compliance frameworks. What we can offer you! Competitive entry‑level salary + monthly bonuses. Hybrid work flexibility after 3 months (3 days office, 2 days WFH). Paid training + ongoing coaching and career progression pathways. Discounts and perks via our employee benefits platform. Health and wellbeing initiatives (24hr support through our EAP and more). Breakfast and fresh fruit in the office. Paid volunteer days and option to purchase extra annual leave. Regular team events. Who You Are We don’t require collections experience; most of our leaders started in this role. What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key. Excellent communication skills (verbal & written). Persistence and resilience in challenging conversations. Natural flair for problem‑solving. Confidence with basic computer systems. Passion for results in a fast‑paced, target‑driven environment. Willingness to learn, take feedback and grow. Essential This is a permanent full‑time (40 hours) position. The Contact Centre operates from 7:30 am to 7:00 pm, Monday to Friday, and your roster will be scheduled within these hours. Must have work‑from‑home capability. About Collection House Collection House is one of New Zealand’s largest and most respected end‑to‑end receivables management companies and part of Credit Corp Group. With over 2,000 staff across Australia, New Zealand, Philippines, the UK and the USA, we work closely with regulators to provide sustainable financial solutions to improve our customers’ circumstances as a pathway to mainstream financial inclusion. We are committed to an inclusive and diverse workplace and encourage applications from all culturally diverse backgrounds. Advertised: 22 Jun 2026 New Zealand Standard Time. #J-18808-Ljbffr