Job Description
Halter in Auckland is building a 24/7 Tier 2 Customer Experience team. As Senior Manager you will own the Tier 2 experience end‑to‑end: leading four Shift Leads and their teams, designing shift and overnight rotations, ensuring consistent, high‑quality support for farmers at any hour. You’ll be the first point of escalation, coaching the team on technical problem‑solving, and driving continuous improvement so more issues are resolved on Tier 2 and fewer are escalated to Tier 3. #J-18808-Ljbffr
