Senior Field Support Engineer at Systematic

Senior Field Support Engineer Location: Wellington, NZ or Auckland Join Systematic’s New Zealand team in a senior hands‑on role supporting mission‑critical command‑and‑control capability for the New Zealand Defence Force (NZDF). This unique opportunity combines technical depth, customer engagement, and real operational impact in a specialised environment. Key Responsibilities Maintain training needs, schedules, and plans in partnership with the customer and Systematic. Develop agreed training deliverables, including learning‑management plans, training packages, delivery manuals, and training‑needs analysis reports. Deliver standard and tailored training materials for administrators and end users. Manage courses and deliver group, one‑to‑one, on‑site, exercise‑based, and online training for administrators and end users. Conduct post‑activity reporting and drive practical improvements across training, support, and delivery activities. Support the set‑up, configuration, and use of SitaWare within customer C4I environments for training, exercises, and operational scenarios. Build strong customer relationships and provide insight to support effective delivery, continuous improvement, and future capability development. About You A bachelor’s or master’s qualification in a relevant technical discipline, or equivalent practical experience. Solid experience in technical support, training, systems integration, or Defence‑related delivery environments. Strong communication and stakeholder engagement skills, with confidence to deliver technical support, presentations, and training to different audiences. Ability to work independently, manage competing priorities, and resolve complex technical or operational issues. Understanding of NZDF or broader Defence terminology, use cases, and operational practices; military or Defence industry experience would be an advantage. Experience working in agile environments; Scrum experience would be an advantage. Technical knowledge in one or more of the following: Java, .NET, JavaScript, Angular, SQL, or XML. Experience with IT infrastructure and platforms such as Windows, Linux, Android‑based operating systems, Active Directory, database systems, XMPP chat, servers, and end‑user devices. Benefits Competitive remuneration. Modern office environment. Generous training and development support, including education assistance. Health insurance. Monthly wellbeing contribution. Mobile phone and home internet allowance. Employee Assistance Programme (EAP) for you and your family. Requirements and Additional Information Domestic travel will be a natural part of this role, depending on customer needs. Onboarding will include a visit to our headquarters in Aarhus, Denmark. To work within our Defence business unit, you must hold, or be able to obtain and maintain, a high level of security clearance. The successful applicant will also be required to undergo background checks, including qualifications and police checks. This requirement is non‑negotiable. #J-18808-Ljbffr