Wellington Transport Operation Centre Operator

Job Overview Keep New Zealand moving safely in a vital 24/7 transport role. Enjoy three weeks of paid training with a supportive buddy close by. Build transferable skills in incident management and sound decision-making. As a Transport Operations Centre Operator, you will monitor and manage New Zealand's state highway network, ensuring road users receive accurate, timely information while supporting responses to incidents that affect safety and journey reliability. Key Responsibilities Monitor the state highway network using a range of technology and information systems. Respond to incidents reported by emergency services and other stakeholders. Provide accurate and timely traveler information to help keep road users informed. Support the coordinated management of the transport system across urban and rural New Zealand. Work collaboratively with emergency services, contractors and internal teams to keep journeys safe and reliable. Operate on a full rotating shift schedule across 24 hours a day, 7 days a week. About You Experience in customer service, call centre, emergency services, incident management or traffic management is advantageous but not essential. Capability to remain calm, focused and make sound decisions under pressure. Strong communication skills and confidence to build effective working relationships. Excellent organizational skills, with the ability to prioritize and manage multiple tasks simultaneously. Confidence using technology and working across multiple systems. Adaptability and flexibility in a constantly changing environment. Good understanding of New Zealand geography is desirable. Willingness and ability to work on a full rotating 24/7 roster. The successful applicant must be able to obtain and maintain a Police security clearance. About Us The Wellington Transport Operations Centre is part of the Transport Services Group and plays a critical role in keeping New Zealand moving safely. We manage the transport network around the clock, responding to incidents, supporting emergency events and providing reliable travel information. Applications close: 3 August 2026 To be considered for this position you must have a legal right to live and work in New Zealand. NZTA (Waka Kotahi) is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process. Email for further information: [email protected] #J-18808-Ljbffr