Entry Level Support Engineer

Role Overview Based on-site at our client sites in Wellington within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and ticket board management, you will deliver excellent customer service, effectively communicate with non‑technical users, and prioritize and troubleshoot technical problems. You will also collaborate with cross‑functional teams to resolve complex issues. This role requires local travel across Wellington, flexibility, and a company vehicle will be provided. Working hours: Monday‑Thursday eight hours per day, Friday six hours per day, for a total of 38 hours per week. Daily timesheets will be completed with strong attention to detail. Qualifications Must be a New Zealand citizen or hold permanent residency. Must have a New Zealand Driver’s Licence (Full or Restricted). Responsibilities Respond to client inquiries and provide technical support via phone, email, chat, and other channels. Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Desirable Skills Practical technical knowledge supporting and implementing Windows 11, Windows Server 2022, Azure Active Directory, Firewalls (FortiGate), Switching (Ruckus, HP, Allied Telesis), Wireless (Ruckus, Aruba/HP, Aerohive), and Printers/Copiers. Benefits Friendly team environment with strong technical support network. Opportunity to work with the IT industry’s latest technologies. Internal career growth for high performers and IT super‑stars. Earn while you learn with our Certification Bonus Program. EAP Program – three free sessions per year. Cost price on products from our suppliers. Referral Bonus Initiative. School holiday – projects and training opportunities. #J-18808-Ljbffr