IT Systems Administrator - Zoho One, Microsoft 365 & Infrastructure

Location: Albany, Auckland Job Category: IT About Orikan Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one‑of‑a‑kind, industry-leading suite of services and solutions. Join a forward‑thinking team at Orikan, a leader in integrated technology solutions for smarter cities. Job Description About the Role Are you an experienced IT Systems Administrator who enjoys keeping systems running smoothly, securely, and efficiently? We’re looking for a proactive and service‑focused Intermediate IT Systems Administrator to join our New Zealand IT team. In this role, you’ll play a key part in the day‑to‑day administration, support, optimisation, and security of our Zoho One environment , while also supporting Microsoft 365, Azure, identity services, end‑user technology, and core network infrastructure . You’ll work closely with internal teams, external vendors, suppliers, managed service providers, and security operations teams to help maintain reliable, secure, and well‑documented IT services across the business. As our IT Systems Administrator , you will provide practical Level 1–2 technical support , while also contributing to system improvements, automation opportunities, security controls, documentation, and audit readiness. A key focus of this role will be administering and supporting our Zoho One platform , including user access, licences, roles, permissions, applications, workflows, automations, integrations, and reporting. You will also support our Microsoft environment, including Microsoft 365, Exchange Online, Teams, SharePoint, Intune, Entra ID, Azure cloud services, Active Directory , and end‑user support functions. Administer and support the organisation’s Zoho One environment, including user onboarding, offboarding, licences, permissions, groups, roles, and MFA. Support Zoho applications such as Zoho Mail, Workplace, CRM, Desk, People, Books, Creator, Analytics, Flow, and other Zoho products used by the business. Configure, troubleshoot, and improve Zoho workflows, forms, automations, reports, integrations, and user access. Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, Entra ID, and related services. Support Azure cloud environments, hosted applications, identity management, access reviews, group management, conditional access, and MFA. Provide Level 1–2 support across hardware, software, devices, printers, connectivity, applications, and access‑related issues. Assist with laptop and desktop provisioning, troubleshooting, replacements, infrastructure upgrades, migrations, and system rollouts. Support network services including switches, VLANs, firewalls, wireless networks, VPNs, and site connectivity. Assist with security monitoring, investigation, and incident response using tools such as CrowdStrike, Rapid7, Microsoft Defender, or similar platforms. Maintain accurate technical documentation, including support procedures, system configurations, access records, and knowledge base articles. Desired Skills and Experience About You You will bring a strong mix of technical knowledge, customer service, and practical problem‑solving. You’ll enjoy working in a structured, security‑focused environment where documentation, compliance, and good process matter. To be successful, you will have: Hands‑on Zoho One administration experience. Experience managing users, licences, access, permissions, roles, and security settings in Zoho One. Experience supporting or administering Zoho applications such as Zoho Mail, CRM, Desk, People, Books, Creator, Analytics, or Flow. Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint, and Entra ID. Exposure to Azure cloud services and hosted infrastructure. Level 1–2 IT infrastructure and end‑user support experience. Knowledge of identity and access management, including Active Directory and Microsoft Entra ID. Strong troubleshooting, analytical, communication, and stakeholder engagement skills. Highly Regarded Zoho Flow, Deluge scripting, Zoho Creator, API integrations, or workflow automation. Integrating Zoho One with Microsoft 365, Azure/Entra ID, CRM platforms, finance systems, or other business applications. Networking knowledge across VLANs, switching, wireless networking, VPNs, and firewalls. Scripting experience using PowerShell, Bash, Python, or similar tools. Exposure to audit and compliance frameworks such as ISO 27001, SOC, or equivalent controls. This is a great opportunity to join a collaborative IT environment where you can make a practical impact across systems, users, security, and process improvement. You’ll be part of a wider Group IT function while supporting local New Zealand users and business operations from Albany, Auckland office. If you are organised, approachable, security‑conscious, and enjoy solving technical problems while improving how systems work, we’d love to hear from you. If this sounds like the right next step in your IT career, please submit your application, including your CV and a brief cover letter outlining your relevant experience. Please note: To be eligible for this role, applicants must hold New Zealand Citizenship or Permanent Residency. #J-18808-Ljbffr