Domain Principal - Digital Channel Development

Provide strategic leadership for the planned development of Inland Revenue's customer-facing digital services. You will shape the roadmap, priorities and performance measures that guide myIR and Gateway Services, ensuring high-performing digital services that meet legislative and organisational priorities while advancing sustainable development. In this role, you will: Establish a structured approach to channel development by bringing together demand from across the organisation and identifying practical approaches for assessing and progressing opportunities for digital channel improvement. Own the digital channel roadmap by developing, maintaining and championing an end-to-end roadmap for myIR and Gateway Services, providing a clear view of direction, priorities and planned development. Shape how our channels develop by influencing how change is prioritised, sequenced and shaped so that near-term delivery supports longer-term direction and value, and by ensuring change is decomposed and delivered to create sustainable, reusable capability. Shape priorities and trade-offs by bringing together competing sources of demand, making dependencies and choices visible, and providing clear advice on where effort will create the greatest value. Connect strategy to delivery by translating strategic direction, customer insight and identified performance opportunities into a coherent pipeline of channel improvements that can inform planning and delivery. Provide authoritative advice to specialists, delivery teams, governance groups and senior leaders on digital channel development priorities, communicating the evidence, implications and trade-offs clearly. About you – Mōu We are looking for someone with significant experience guiding the planned development of complex digital services across a large and changing environment. You will bring: Experience leading the planned development of a complex digital channel, platform, product portfolio or service landscape. Experience developing and managing an end-to-end roadmap that connects near-term delivery with longer-term strategic direction. Strong strategic and system-level judgement, including the ability to understand how individual changes interact and contribute to wider service outcomes. The ability to use performance information, customer insight and operational knowledge to identify opportunities and support well-informed investment decisions. Experience influencing how change is prioritised, sequenced and delivered so that investment creates sustainable capability and supports future development. The ability to bring together competing perspectives, make dependencies and trade-offs visible, and build support for a coherent direction. The ability to provide credible, well-informed advice to senior leaders, governance forums and multidisciplinary delivery teams. Strong relationship management and influencing capability, including where you do not hold formal authority. Motivation to contribute to public services that affect people and businesses across Aotearoa New Zealand. You may have developed this experience through digital product leadership, service development, channel strategy, portfolio management, platform development or digital transformation. You do not need to have worked in tax before, but you will need to be comfortable working in a large and complex environment where digital services affect customers, business operations and public outcomes. This is not a project management or roadmap administration role. We are looking for someone who can connect strategy and delivery, influence difficult choices, and help ensure that investment made today creates the foundations for better digital services in the future. Applications close 1.00pm, Tuesday, 11 August 2026. #J-18808-Ljbffr