Customer Experience Representative

We’re a leading business management solution with a core purpose helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all businesses—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. About The Role Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules. Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams. Meet and exceed performance objectives (KPIs) aligned with the responsibilities of the role. About You Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial. Experience in troubleshooting applications and workflows. Experience / Knowledge of accounting products is beneficial. A collaborative mindset and ability to work with other team members at MYOB. Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills. Proven record of delivering key results against company objectives. Benefits Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events. Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers. Benefit from our partnership with Sonder, which supports the wellbeing of our team members. Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance. Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more. Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution. At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table. We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. #J-18808-Ljbffr