Internal Sales - Order Manager

As our Internal Sales / Order Manager, you'll be the central point of contact for our Nelson customers — handling orders, answering product questions, preparing accurate quotes, and coordinating supply across our branch network and manufacturing teams. You’ll work closely with our Sales Representatives, Engineers, Supply Chain, and Logistics teams to keep projects on track and customers informed throughout. It's a fast-paced role suited to someone organised, commercially minded, and genuinely focused on good customer service. What You'll Do Be the first point of contact for customers by phone, email, and in person — resolving queries and taking ownership of their experience Prepare and maintain accurate commercial quotes and product schedules for projects of all sizes Coordinate contract supply, liaising with manufacturing, logistics, and the branch network to ensure smooth delivery Support the sales team with quote follow-ups and contract fulfilment Build solid product knowledge to advise customers confidently and offer the right solutions Work collaboratively across the wider Hynds team to help improve systems and processes What We're Looking For Minimum 2 years' experience in an internal sales or order management role Strong computer skills, including Outlook, Excel, and ERP systems Good attention to detail — an accurate quote is the foundation of a solid contract Commercial awareness and the ability to communicate confidently in business terms A team player who is flexible, reliable, and customer-focused Able to stay calm under pressure and keep things on track when it gets busy Why Hynds? Hynds is New Zealand's leading supplier of water and drainage infrastructure products. We're a company built on trust, technical expertise, and genuine care for our people and customers. In Nelson, you'll join a close-knit local team backed by a national network, with opportunities to grow your career in an industry that's essential to New Zealand's infrastructure. We invest in your ongoing development, take health and safety seriously, and live by values that mean something in practice. If you take pride in your work and want to be part of something bigger, we'd love to hear from you. #J-18808-Ljbffr