Customer Sales Team Leader

Customer Sales Team Leader – Petone, Wellington This permanent full‑time role is responsible for leading a high‑performing Customer Sales team and driving revenue growth through proactive sales leadership, customer engagement, and commercial excellence. Reporting to the Sales and Trade Marketing Analyst, the role is accountable for delivering sales targets, maximising customer value, and building a strong sales culture focused on achieving business results. Principle Accountabilities Lead sales, coach, and develop a high‑performing Customer Sales team, managing performance, capability, engagement, and alignment to business objectives. Drive sales performance and customer outcomes through proactive order management, upselling, range optimisation, promotional execution, and customer engagement. Ensure operational sales excellence through accurate order processing, workforce planning, compliance, reporting, and adherence to service standards and KPIs. Build and maintain strong sales relationships with customers, sales teams, logistics providers, suppliers, and internal stakeholders to support business objectives. Monitor product availability for sales, coordinate delivery and logistics activities, and support successful execution of launches, promotions, and peak trading periods. Identify and implement continuous improvement and business growth opportunities that enhance customer experience, operational efficiency, and commercial performance. Skills and Experience Required 3–5 years’ experience in sales, call centre, customer service, or a contact centre environment, with a strong focus on customer outcomes. Organised , detail‑oriented, with the ability to manage priorities and maintain accuracy in a fast‑paced environment. Problem‑solving ability and communication skills, with the ability to understand customer needs and deliver practical solutions. Sales accountability , ownership, and a commitment to consistently delivering exceptional service; FMCG experience is highly regarded. What We Offer You'll be rewarded with a competitive salary, KiwiSaver, bonus opportunity, and a range of additional benefits, while working for a purpose‑driven organisation that values innovation, collaboration and creates a safe place to work. Employment Requirements Applicants must have full New Zealand working rights to be considered for this position. Equal Employment Opportunity We give fair and equal consideration to all our applicants. Everyone belongs in Imperial. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro‑divergence. #J-18808-Ljbffr