Telecare Field Representative

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. Job Description As Aotearoa's leading medical alarm provider, our St John Medical Alarm team are passionate about helping seniors, people with disabilities, and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind, ensuring that help is just the push of a button away. As a Telecare Field Representative, you’ll play a vital role in supporting our customers by: Building positive, trusting relationships with those who rely on our medical alarms. Demonstrating and installing our monitored alarm systems, ensuring customers feel confident using them. Providing top-notch customer care, including servicing and troubleshooting alarm equipment. Promoting our services at community events and group demonstrations. Responding promptly to emergency alerts and coordinate appropriate assistance. This role covers a large geographic area, so you will need to be comfortable spending significant time on the road. For example; Saint Andrews, Oamaru ,Karitane, Dunedin, Omarama and Twizel. You will also participate in an on-call roster every eight weekend, with allowances provided. Qualifications Ko wai koe - About you: You don’t need prior experience with medical alarms—we’ll teach you everything you need to know! What matters most is your ability to connect with people and provide outstanding customer support. To succeed in this role, you’ll have: Experience in a customer-facing role. Strong empathy and personal resilience. Good technical and problem-solving skills. The ability to manage multiple tasks and adapt to change. Excellent time management and organisation skills. A full New Zealand driver licence with strong driving confidence. #J-18808-Ljbffr