Export Operations Specialist

Export Operations Specialist (AFR) Location: Christchurch, New Zealand Reporting Lines Directly report to Export Manager. Dotted line report to Christchurch Branch Manager. Job Purpose The Export Operations Specialist is responsible for coordinating and executing all export operational processes end‑to‑end. This includes booking cargo, managing documentation, liaising with customers and carriers, ensuring regulatory compliance, and proactively supporting the seamless movement of international export shipments. Key Tasks Coordinate and ensure timely bookings with airlines on behalf of customers. Manage all export file activities including opening, updating, invoicing, and closing job files according to DHL Global Forwarding procedures. Execute transactional export activities in adherence to internal procedures, customs regulations, and destination requirements. Prepare, control, and distribute all required export documentation such as Air Waybills, Certificates of Origin, cargo manifests, security declarations, and regulatory forms. Build strong, long‑term relationships with assigned customers through proactive, open, and honest communication. Complete security‑related processes such as Known Shipper checks and Regulated Agent certificates. Meet all KPIs assigned. Qualifications and Skills Required Minimum 2 years’ experience in freight forwarding; export experience is highly desirable. Proficiency with CargoWise. Excellent customer service and communication skills, with the ability to maintain positive relationships. High attention to detail and a proactive work ethic. Ability to work independently, under pressure, and manage multiple priorities. DG Qualification as desirable. What We Offer Competitive salary and benefits. Career progression within DHL after programme completion. Strong learning and development framework. Inclusive, diverse and supportive workplace. Global exposure within the DHL network. Life Insurance. Health Insurance. Employee Shares Plan. Awards for Long Service. Staff Car Parking. EAP. Company Overview DHL Global Forwarding is the division of DHL Group specialized in air and ocean freight transportation. Through our global network of own offices, we offer door‑to‑door solutions, including value‑added services associated with the management of the logistics chain (customs, insurance, transport with end‑to‑end temperature control, dangerous goods, etc.). Equal Opportunity DHL Global Forwarding is an Equal Opportunity Company. #J-18808-Ljbffr