Branch Manager

Hynds is looking for an experienced, results-driven Branch Manager to lead our Cambridge branch. This is a hands‑on leadership role for someone who thrives on building strong customer relationships, driving sales performance, and developing a high‑performing team — all while championing a genuine safety‑first culture. About The Role As Branch Manager, you'll take full ownership of branch performance across your territory. You'll set the strategic direction, manage the P&L, and ensure your team delivers excellent service, every day. You'll report to the Regional Manager and work closely with Dispatch, Finance, Procurement, and Support teams to keep the branch running smoothly and profitably. What You'll Be Doing Driving financial performance – owning branch budgets, targets, and a clear business plan aligned with company strategy Growing the customer base – analysing territory potential, running a systematic call cycle, and identifying new sales opportunities to maximise revenue Leading the team – recruiting, coaching, and mentoring branch staff, setting the standard through your own example Managing the sales pipeline – keeping CRM data and branch reporting accurate and up to date Championing product expertise – becoming a go‑to expert on our range to support customers and resolve queries confidently Upholding branch standards – ensuring presentation, service levels, and processes meet company expectations Leading on health & safety – maintaining a safe working environment, proactively managing hazards, and building a strong safety culture across the branch What You'll Bring Proven experience leading teams in a customer service environment, with a track record of coaching people to high performance A results‑oriented mindset — you take ownership of outcomes and know how to change the result yourself Strong decision‑making ability and the confidence to back your judgement Excellent customer service skills and a genuine passion for building relationships Solid commercial acumen — you understand the levers that drive business performance Strong computer literacy (Outlook, Excel, and ERP systems — M3 experience an advantage) A full Class 1 driver's licence with F endorsement A reasonable level of physical fitness, with the ability to handle products up to 20kg The ability to stay calm, accurate, and effective under pressure while juggling multiple priorities Why Hynds? At Hynds, we believe in A Place Where People Matter . We're a business built on doing what's right, connecting genuinely with our customers, and making sure our people head home safe and well every day. If you're passionate about leading a team, growing a territory, and being part of a company with real values, we want to hear from you. Ready to lead the Cambridge branch? Apply now and bring your leadership, drive, and customer focus to a team that matters. #J-18808-Ljbffr