Custody Officer - Casual

Custody Officer (Authorised Officer) Our Custody team are seeking motivated individuals with real people skills to work in the Auckland City District Custody Units in the key role of Custody Officer. The role of a Custody Officer is to ensure the safe, secure, and humane containment and transportation of all detainees within the Police Custody environment. A Custody environment is any location where a person is in police custody, including cells, courtrooms, prisons, hospitals, and the transit between locations. You will be responsible for ensuring the health and safety of the detainee, monitoring their behaviour and state of mind, providing the appropriate care, and ensuring professional standards are continuously met. The duties include, but are not limited to, prisoner management in the custody suite and within a court environment; risk management with an emphasis on keeping staff and prisoners safe from harm; developing and maintaining interagency relationships; data entry and ensuring legislative compliance. Key Accountabilities Strong communication skills, both verbal and written. Ability to de‑escalate emotional situations. Resilience, perseverance, and a calm, professional manner. Strong attention to detail, accurate and precise, with the ability to record and prepare information such as statements for court. Duty of care, understanding the welfare, health, safety, and level of care required for detainees. Strong team player, reliable, trustworthy, and flexible to work shifts, weekends, and public holidays. Decisive, cool, calm, and collected, able to think on your feet, using initiative, and work well under pressure. Good computer skills and comfortable learning new systems, with accurate typing abilities essential. What You’ll Bring Outstanding communication skills. Empathy for others. Commitment. Integrity. Problem‑solving abilities. Ability to work at short notice (on‑call component of a casual role). Eligibility and Requirements Hold a full (Clean) New Zealand Driver Licence (Class 2 licence is an advantage). New Zealand Citizen or Permanent Residency. Be physically fit and able. Willing to complete a pre‑employment medical assessment (including a drug test). Be able to work a variety of shifts, including weekends and public holidays. Available for rotation/demand to work in Custody Units across Auckland City District. Good command of the English language. Additional Information This is a casual role with an on‑call component, so the ability to work at short notice is an advantage. View the position description at https://www.police.govt.nz/sites/default/files/pd/10-2025/custody_officer_0.pdf. #J-18808-Ljbffr