Senior Product Manager - CRM

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Ko mātou tēnei | This is Us The team is responsible for ensuring that customer relationship management capabilities are strategically informed, future focused for Enterprise value and fully leveraged & embedded across sales and service teams to drive exceptional customer and colleague experiences. This team works cross-functionally with product, technology, risk, data and distribution teams to ensure that CRM tools and processes are not only fit-for-purpose but also aligned to the Bank's strategic ambition. Mō te Tūranga | About the Role This is a permanent full-time role based in Auckland. It is a hybrid role with three days in the office and two days where you can work flexibly. What is the team culture and environment like? The team culture is high-trust, supportive, and fast-moving. We have each other's backs, communicate openly, plan meticulously and work together to solve problems quickly and pragmatically. It is an environment where people are trusted to take ownership, move at pace, and stay focused on delivering great outcomes for customers, colleagues, and the Bank. What is your management style? My management style is high trust and outcome focused. I provide clear goals, the right support, and the autonomy for people to deliver in their own way. I'm passionate about creating exceptional customer and colleague outcomes through transformational experiences, and I foster a culture of open communication, practical problem-solving, trust, and empowerment while ensuring we enjoy the journey together. What are 5 day-to-day tasks the person in this role will complete? Support the ownership and development of the strategy and roadmap for Salesforce CRM Identify and address relationship management capability gaps and value drivers with key stakeholders. Leadership of initiatives across the end to end value chain from design to delivery, ensuring all stage gates are met with relevant risks understood and managed. Partner with technical and design teams to align solutions with business goals. Track adoption, gather feedback and support continuous improvement for ongoing platform & process uplift. What skills and experiences are required for this role? Essential 5 years + financial Services product management, project management, or related business experience. A strong understanding of customer relationship management processes and practices. Demonstrated change management experience, with a sound understanding of modern change management methodologies. Systems thinker with demonstrated implementation results. Ability to manage competing long-term objectives and tactical demands. High level of communication skills and proven ability to work with senior stakeholders. Skilled in planning delivery across a range of cross functional & dependant teams. Desirable Project management qualifications/accreditations. Experience with technology platforms such as Salesforce CRM, specifically Financial Services Cloud. Salesforce accreditations would be preferred, but not essential. What attributes will this person display to be successful in this role? To be successful in this role, this person will bring a strong desire to learn, curiosity and a willingness to challenge the status quo in a constructive way. They will be self-sufficient, forward-thinking, and comfortable using out of the box thinking to solve problems. They will also have strong stakeholder management experience, with the ability to connect the dots across programmes and workstreams, think big picture, and understand how their work contributes to broader customer, colleague and business outcomes. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand Applications for this vacancy close on Monday 3 August 2026. We review applications as we receive them and may close advertising early. Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. #J-18808-Ljbffr