Housing Support Manager (North West Auckland)

Overview Support our customers to achieve housing and social stability. As Housing Support Manager, you will work directly with a portfolio of customers and their whānau, building enriching and enduring relationships to ensure their housing and wellbeing needs are being met and continue to be met as they change over time. Key Responsibilities • Support customers with low and medium needs and manage disruptive behaviour situations.• Conduct challenging and courageous conversations with customers and stakeholders when required.• Visit customers at their KāingaOra homes and attend meetings with key stakeholders to ensure tailored support and services remain in place.• Work with tenants on rent arrears and debt collection/recovery.• Travel long distances within the region as needed. Qualifications and Experience Natural relationship‑builder, able to engage customers from all backgrounds. Skilled at de‑escalating highly emotional situations and conversations. Proficient in problem‑solving and understanding the reasons behind customer issues. Comfortable and experienced in handling rent arrears and debt recovery. Technically savvy, able to quickly learn new tools and systems. Experience in tenancy, emergency or social housing is an added advantage. Knowledge of the Residential Tenancy Act is an advantage. Strong cultural awareness, especially in working with Māori and Pasifika customers. Requirements • Full‑time, fixed‑term role until 29July2027.• Current, full clean NZ driver’s licence (pool vehicle provided). Benefits – Inclusive and respectful workplace.– Opportunities to serve diverse communities.– Supportive team environment. #J-18808-Ljbffr