Salesforce Commerce Lead - NZ

Job Description - Salesforce Commerce Lead

Required Technical Skill Set

Salesforce Commerce Cloud (B2C/B2B), Omni-channel architecture, Integration with ERP and OMS, DevOps practices, Governance and SLA compliance. Tech stack exposure: Salesforce Commerce Cloud (SFCC/ Demandware), Apex, JavaScript.

Desired Experience Range

8–12 years

Location of Requirement

Auckland, New Zealand

Must-Have

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• Solution design and development for scalable, secure, high-performance customer facing app ecommerce app on Salesforce Commerce.
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• Strong leadership on Salesforce Commerce Cloud / demandware implementation, solution design, and support services for ecommerce/retail websites.
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• Expertise in building and managing highly customized websites with different technologies including Commerce cloud, Apex, JavaScript.
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• Solid experience in Application Development Services and Application Maintenance and Support Services
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• Strong exposure in vendor management and working with distributed teams
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• Excellent communication and stakeholder management
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• Liaising with 3rd party vendors for service restoration & regular maintenance activities/tasks.
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Good-to-Have

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• Knowledge of Omni-channel and ecommerce experience with large-scale implementations.
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• Knowledge of mobile app development for native iOS and/or Android devices.
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• Experience in Azure DevOps, .net core, Angular.js, Node.js, Linux (Ubuntu), MySQL, Azure VM
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• Experience in supporting business operations such as Merchandise/Legacy systems, MA WMS, MA OMS.
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• Knowledge of retail domain and payments
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• Address and resolve Incidents, Service requests assigned in the ITSM Tool, provide advice, workarounds, deploy corrections and restore Applications/systems in compliance with Service Levels & service management procedures.
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• Raise cases or service requests, follow-up and escale them through the defined support process defined by the respective product and/or software provider.
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• Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.
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• Assist users to identify data errors or inconsistencies and to develop approaches to resolve data errors.
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• Coordinate with onsite and offshore teams, manage risk, and drive successful application deployments and support.
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• Ensure governance, SLA compliance, and smooth transition to steady state.
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• Leverage knowledge management assets such as KEDB, SOPs, and update/maintain the knowledge article as applicable
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• Provide periodic updates in ITSM Tool and communication to relevant stakeholders
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• Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.
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• Assess (on an ongoing and regular basis) vendor notices of Emergency Patches, Patch Bundles, bugs and vulnerabilities and provided reports of vulnerabilities:
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• Proactively monitor, alert and resolve any issues and when needed reverse changes according to the roll-back plan in consultation with the change owner.
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• Report against all Incident, Problem and Change Management SLAs as required to ensure customer and Supplier are fully informed of performance, including trends and impacts of corrective actions in performance.
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• Prepare & publish periodic operational metrics, trends, incident and problem aging reports, SLA/KPI reports, issues/risks, mitigation steps
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• Create problem ticket with the correct priorities for permanent fixes for recurring incidents or analysis.
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• Perform root cause analysis, solution design, review and approval from customer SME, documentation.
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• Adherence to policies in preparing, presenting and seeking approvals for deploying the production implementations of incident work arounds, permanent fixes or ad hoc service requests
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• Assess proposed Patches and identify any co-dependent or pre-requisite Patches or upgrades required in the target infrastructure environment to support the proposed change.
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• Work with the Interfacing Supplier responsible for the infrastructure to have any co-dependent or pre-requisite infrastructure changes made.
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