Head of Operations, Wealth Admin - New Zealand

The Apex Group, founded in Bermuda in 2003, is one of the world’s largest fund administration and middle‑office solutions providers. This role will lead the day‑to‑day running of the Wealth Administration operations function within the New Zealand business, including Corporate Actions, Trading and Operational Controls.

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• Lead the Wealth Admin operations function to deliver excellence in service provision.
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• Implement initiatives and changes to continuously improve service delivery and drive efficiency.
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• Active end‑to‑end management of all external relationships involved in service provision within the Wealth Admin function.
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• Proactively identify, assess and resolve operational, regulatory and client service issues, escalating matters where appropriate and ensuring timely remediation.
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• Ensure compliance with all legislation, regulations, licensing conditions and regulatory guidance, maintaining a strong control environment and proactively responding to evolving regulatory expectations and industry developments.
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• Ensure the appropriate risk identification and management practices are in place within the Wealth Admin operations function.
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• Lead the function to encourage a high‑performance culture and commitment to continuous improvement.
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• Provide coaching and mentoring to staff to ensure the achievement of individual and team objectives, ensuring that development conversations and 1‑1s are happening for all staff.
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• Maintain a positive work environment that supports attracting, retaining and motivating a diverse group of top‑quality employees at all times.
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• Identify opportunities to cross‑sell and up‑sell and implement structures and strategies to achieve financial, people and client targets and budgets.
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• Develop trusted operational relationships with senior client stakeholders, providing proactive, responsive service and acting as a senior escalation point for operational matters.
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• Support client retention and growth through consistent service excellence.
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• Proactively engage with Risk, Compliance, Technology, Finance, Client Relationship Management and other business functions to resolve issues, improve processes and deliver positive client outcomes.
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• Build networks and relationships within the industry.
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• Identify and pre‑empt client issues and devise solutions for remedies.
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• 10–15 years of experience in the finance industry.
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• Strong analytical and problem‑solving capability, with experience managing complex operational, client or regulatory issues.
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• Experience working within a regulated financial services environment subject to regulatory oversight and scrutiny.
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• Experience in Wealth Administration is a strong plus.
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• Proven experience mandating mandatory mandatory Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand 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