Posted 25 July, 2026
Communications & Community Engagement Lead
Platinum Recruitment
Alexandra, OTA, NZ
Full Time
Reference: 654ebbd6b0cdaa3c
Job Description
Lead the development and delivery of communications, engagement, customer experience ensuring strong relationships, transparency and connectionWe are seeking an experienced and strategic Communications & Community Engagement Lead to play a pivotal role across the southern region. This is a leadership position responsible for shaping how the organisation is understood, experienced, and trusted by its customers, communities, and stakeholders.\n
\nThis role can be based any where across the South of the South Island. Or Hybrid. \n
\nYou will lead the development and delivery of communications, engagement, customer experience, and brand strategies ensuring strong relationships, transparency, and meaningful community connection.\n
Key Responsibilities Strategic Communications & Narrative \n
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Simply apply now or call Daniel on for more details, but please ensure you have work rights for NZ and have worked in a health environment.\n
\nNot the right role for you? We have a number of other IT opportunities nationwide and welcome your interest.\n
Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered.
\n
\nPlatinum Recruitment are proud to be a member of Diversity Works New Zealand and believe in equal opportunities for all and we actively promote diversity and inclusion in all our recruitment processes “Do workplace inclusion well and do well because of it”.
\nThis role can be based any where across the South of the South Island. Or Hybrid. \n
\nYou will lead the development and delivery of communications, engagement, customer experience, and brand strategies ensuring strong relationships, transparency, and meaningful community connection.\n
Key Responsibilities Strategic Communications & Narrative \n
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- Develop and deliver an integrated communications strategy aligned to organisational priorities \n
- Shape a clear and consistent narrative that builds trust, confidence, and understanding \n
- Provide strategic communications advice to senior leaders and governance groups on risks and opportunities \n
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- Design and implement a comprehensive stakeholder engagement framework \n
- Lead proactive and transparent engagement with communities, councils, mana whenua, regulators, and key partners \n
- Foster strong, enduring relationships that support trust and social licence \n
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- Define and embed a clear customer experience vision and principles \n
- Establish customer insights, feedback channels, and service standards \n
- Ensure customer perspectives inform operational design and service delivery \n
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- Proven experience in senior communications, engagement, or public affairs roles \n
- Strong strategic thinking with the ability to translate complexity into clear messaging \n
- Demonstrated success in stakeholder engagement across diverse groups \n
- Understanding of customer experience principles and community expectations \n
- Experience working within complex, evolving or highly visible environments \n
- Strong leadership, influencing, and relationship-building skills \n
- A commitment to continuous improvement and high standards of delivery \n
Simply apply now or call Daniel on for more details, but please ensure you have work rights for NZ and have worked in a health environment.\n
\nNot the right role for you? We have a number of other IT opportunities nationwide and welcome your interest.\n
Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered.
\n
\nPlatinum Recruitment are proud to be a member of Diversity Works New Zealand and believe in equal opportunities for all and we actively promote diversity and inclusion in all our recruitment processes “Do workplace inclusion well and do well because of it”.
