Customer Service Representative

Responsibilities Interact with customers via inbound telephone calls to provide information and assistance. Manage email correspondence ensuring all queries are dealt with in a timely manner. Achieve productivity standards and goals while maintaining the highest level of customer service. Process transactions and reply to inquiries about products and services. Record customer system to track, gather information, and troubleshoot customer issues. Refer unresolved customer issues to the designated call centre department or supervisor for resolution. Shift Pattern Available Monday to Friday – 8.30am to 5pm Qualifications A passion for building customer relationships and adding value to customers by identifying proactive sales and service opportunities. Eagerness to learn and committed to the shift patterns available. Ability to remain professional and courteous with customers always. Good data entry skills. Team player focus. Have confidence in dealing with different customer enquiries. Excellent written and verbal communication skills. Previous experience in call centre or retail environment favourable. High level of accuracy and attention to detail. Excellent computer skills across the Microsoft Office suite. Benefits A knockout coffee machine Breakfast/Brunch sorted with all our daily fresh products Cheese tastings Genuine career opportunities Flexible and Hybrid working environment #J-18808-Ljbffr