Junior End User Compute Technician

$60,000 - $70,000 a year Ko wai mātou – About us Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square, that’s us! With 300+ stores and over 27,000 people across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people – our taonga, everyday for being uniquely them. Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who play a vital role in ensuring the co‑ops gears stay turning and our systems stay byte‑sized and bug‑free. Te Tūranga – About the role As a Junior End User Compute Technician, you’ll be the first point of contact for our onsite IT support, helping our people stay connected and productive every day. You’ll provide hands‑on Level 1 and 2 technical support, manage hardware requests, resolve end‑user issues, and work alongside our wider IT Operations team to deliver an exceptional customer experience. This is an excellent opportunity for someone looking to grow their IT career in a supportive enterprise environment. What you’ll do Provide Level 1 and 2 onsite support through our Landing Drive Tech Desk. Troubleshoot hardware, software and end‑user technology issues. Set up and deploy laptops, desktops and other end‑user devices. Manage hardware requests for new starters and existing team members. Support meeting room technology and onsite IT equipment. Work with remote support teams to resolve incidents and service requests. Deliver outstanding customer service while maintaining accurate documentation. Be an advocate for our users, ensuring a positive IT support experience. Ngā painga - What we offer We’re committed to providing awesome experiences for our people, including offering a range of benefits: Free car parking, we’ve got over 1,000 carparks including 36 EV plugs. On‑site café with subsidised meals, mini‑mart, 5% discount at our retail stores. Flexible working options, a day off on your birthday. In‑house learning and development courses, flu vaccinations, and social network groups (we call them Tribes). He kōrero mōu - About you 1–2 years’ experience in an IT Service Desk or Level 1 Support role. A passion for technology and helping people. Knowledge of Windows devices, Microsoft 365 and end‑user computing technologies. Strong troubleshooting and problem‑solving skills. Excellent communication skills with a customer‑first approach. Great attention to detail and documentation skills. A positive attitude, willingness to learn and ability to thrive in a busy support environment. #J-18808-Ljbffr