Product Trainer, Legal AI

Product Trainer, Legal AI Are you passionate about AI and looking for an exciting new opportunity? Thomson Reuters is looking for an enthusiastic Product Trainer, Legal AI to join our ANZ Customer Training Team. In this role, you'll partner closely with our sales teams to develop and deliver strategies that encourage product adoption and maximize usage. You'll also support customers through onboarding and training for our generative AI software, while managing customer accounts to ensure their training needs are understood and met. About the Role In this opportunity as Product Trainer, Legal AI, you will: Deliver engaging onboarding and training experiences that help customers confidently use our software, including tailored programs designed to meet specific client needs. Build strong customer relationships through regular check‑ins to understand goals, identify training opportunities, and ensure ongoing support. Support customers with research queries, helping them get the most value from our products and services. Collaborate with internal teams, including Sales, Product Development, and Commercial, to share customer insights and help shape continuous improvement. Develop long‑term customer success strategies that enhance satisfaction, strengthen engagement, and support customer retention. About You You’re a fit for the role of Product Trainer, Legal AI if your background includes: A law degree is mandatory. We are open to recent graduates who are interested in building a career in legal technology. Experience in legal technology, or a strong understanding of the legal technology landscape, is desirable. Experience delivering training and engaging with customers or clients in a professional environment is desirable. A strong interest in learning and applying new technologies, software, and AI‑enabled solutions. Excellent interpersonal skills, a positive and proactive approach, and a genuine commitment to solving problems and supporting customers. Demonstrated ability to collaborate effectively with cross‑functional teams and contribute to projects and initiatives. You enjoy working on cross‑functional teams and contributing to projects. Benefits Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Equal Employment Opportunity As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. #J-18808-Ljbffr