Team Leader - Maintenance Operations Centre (Christchurch)

Overview Lead a high-performing team in a fast-paced, high-volume Operations Centre environment. Drive consistent, high-quality delivery by building capability and embedding improved ways of working. The role is office-based in Addington, Christchurch, with full-time permanent and fixed-term opportunities through to 30 June 2027. Responsibilities Lead a high-performing team in a busy operations setting, focusing on strong delivery while embedding new ways of working. Manage workloads, allocate work, support performance, and step in on complex or high-risk cases. Collaborate with contractors and stakeholders to resolve issues quickly and maintain quality and flow of work. Coach team members, embed consistent processes, and build capability as new ways of working are rolled out. Use data and reporting to track performance, identify trends, and support continuous improvement with a strong customer focus. Work on-site, Monday to Friday, supporting real-time collaboration and decision-making. Explore multiple opportunities in Addington, Christchurch, including permanent roles and a fixed-term position through to 30 June 2027. What you will bring Ability to lead confidently through change, stay delivery-focused under pressure, and build a high-performing, consistent team in a dynamic environment. Experience in operations, service delivery, or maintenance-related settings is helpful; strong leadership and sound judgement are critical. Proven experience leading high-performing teams in busy, complex environments with strong customer and operational outcomes. Ability to plan and allocate resources, manage budgets, and balance competing priorities to meet deadlines and achieve results. Strong relationship management, communication, and influencing skills, with confidence leading meetings, training sessions, and presentations to large groups. Experience driving continuous improvement and leading change initiatives to improve performance and service delivery. Ability to hold team members and contractors accountable while maintaining a professional, customer-focused approach. Experience working across teams and stakeholders in a regulated or public sector environment, building trust and achieving results in a matrixed organisation. What’s in it for you? We offer competitive salaries, five weeks' annual leave, and flexible working arrangements. As a Kāinga Ora – Homes and Communities employee, you’ll have access to tools and support for healthy work-life balance. Our Organisation At Kāinga Ora, our mahi sits at the heart of Aotearoa’s housing system. We help shape how customers live today and into the future. Our transformation focuses on three things: our future (a high-performing organisation delivering quality housing), our tenants (warm, dry, well-maintained homes and the right support), and our people (simple processes, modern technology, opportunities to learn, grow and thrive). Guided by our values, we work together, put customers at the centre, and continually challenge ourselves to be better. Kāinga Ora is a place where people feel valued and supported, with opportunities to grow your skills and build a career with fair pay and flexible working that supports both our people and customers. Our values Manaakitanga – People at the Heart Mahi Tahi – Better Together Whanake – Be Bold Join us To view the position description and apply for this role, please follow the online process via https://careers.kaingaora.govt.nz. All applicants, including existing employees, need to follow this process. If you have any questions about this role, contact [email protected]. Application close Applications close on Friday, 31 July 2026 at 11:55pm. We value diversity and are committed to working with and respecting all customers. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. #J-18808-Ljbffr