On-site Technician

Job Location: Auckland Location Flexibility: Primary Location Only Req Id: 10210 Posting Start Date: 7/20/26 About We Are Fujitsu – We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role We are seeking a dynamic On‑site Technician to support the IT Connect Bar with level 1 and 2 support. Responsibilities include incident resolution & request fulfilment, device support for all managed devices & hardware under warranty, device drop‑off/collection point for Device Lifecycle Services, swap out loan devices and general IT queries for our customers. The role is based on‑site at a customer office. Auckland location, onsite Sound customer service skills required Strong interpersonal skills for face‑to‑face support Strongly preferred MS‑900/AZ‑900 Fast‑paced, customer‑facing role Knowledge of supporting iOS devices (iPhone & iPad) Responsibilities And Accountabilities Respond to customer questions regarding operation and malfunctions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and satisfaction. Work independently as an established systems/product specialist to support end‑users. Follow established processes relating to ticket management, device life cycle, and end‑user services. Recognize opportunities to improve performance against Service Level Agreements. Establish relationships with customers’ organisations and internal stakeholders to deliver and enhance the service. Own the information, evidence and data required to diagnose and resolve complex problems, escalating or seeking support where needed. Train and coach team members and work in a problem‑solving team to resolve service issues. Understand the requirement of the customer’s business, contract scope, and how issues impact delivery of service; report opportunities for business improvement. Self‑mandated awareness of technical and service developments; proactively learn about products. Requirements And Experience Experience in a similar role (Service Desk and/or End‑user support). Excellent customer service and communication skills. Positive, can‑do attitude. Strong interpersonal skills for face‑to‑face support. MS‑900/AZ‑900 strongly preferred. Service Desk and Incident management (USUP) Level 3. Knowledge of ITIL processes. Basic understanding of Active Directory & Microsoft Entra ID, Microsoft 365 Services (Exchange Online, SharePoint Online, MS Teams, OneDrive for business and Defender for Endpoint) and Intune. Experience with ITSM tool (ServiceNow). Relationship building with Customer, Internal and Third‑party stakeholders. Able to work in a fast‑paced and high‑pressure situation. Commitment to Diversity, Equity and Inclusion As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We highly welcome applications from women and gender‑diverse people, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ people, people with disability, culturally and linguistically diverse people, veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender‑diverse applicants can request information to assist with the recruitment journey. If you don’t tick every box in this job description, please don’t rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage and integrity – not mandatory mandatory mandatory compulsory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand 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