Service Desk Analyst

Role Overview We have an exciting fixed term contract opportunity for an experienced Service Desk Analyst to join our team on an Internal Project. As a Service Desk Analyst, you will be the first point of contact, providing high quality technical support and customer service. Utilizing ServiceNow as our core ITSM platform, you will log, manage, and resolve incidents and service requests while following ITIL processes. What You Will Do You will be proactively problem solving issues as they come your way, working independently during after‑hours shifts, and managing multiple priorities. Why It Might Be a Fit We are looking for someone who wants to be part of a team that is striving to achieve the best possible outcome, with a strong customer service focus, excellent communication skills, and the ability to work independently. Requirements Proven experience using ServiceNow in a service desk or IT support environment Strong customer service focus with excellent communication skills Solid troubleshooting and problem‑solving abilities Ability to work independently during after‑hours shifts Team player with great interpersonal skills Calm and composed under pressure with the ability to manage multiple priorities Benefits Social events Chill‑out spaces Professional development courses #J-18808-Ljbffr