Technology Support Engineer

Company Overview Working with the AA | Me mahi tahi tatou ki AA. For over 120 years the AA has been helping Kiwis on their adventures. Today, we are one of New Zealand's most respected and trusted brands, offering many services and products to more than a million Members. We are building the organisation of the future – more connected, modern, purpose‑driven – investing in people, platforms and ways of working. What You'll Be Doing As a Technology Support Engineer you will be the first point of contact for technology support across the AA, helping our people stay connected, productive and supported. This is a fantastic opportunity to build a career in IT, combining technical problem‑solving with excellent customer service. Responsibilities Providing first‑line technology support, resolving incidents and service requests raised by employees. Troubleshooting hardware, software and access‑related issues, ensuring a positive support experience. Managing support tickets through resolution while keeping customers informed each step of the way. Escalating complex issues to specialist support teams and assisting with follow‑up activities. Contributing ideas to improve processes, systems and the overall technology support experience. Maintaining a strong focus on customer service, teamwork, continuous learning and Health & Safety practices. Must‑Must Mandatory Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand #J-18808-Ljbffr