Posted 26 July, 2026
Senior Zendesk Ops & Systems Lead (Hybrid)
Xero
Auckland, AUK, NZ
Full Time
Reference: 5a1a1d2ac2b79c3a
Job Description
Melio is seeking a Senior Operations & System Associate to oversee the ongoing development, optimisation and administration of Zendesk within the Customer Experience team. You will scale support systems for a high-growth environment, connect complex requirements with daily support operations, and provide insights to shape strategic decisions. You’ll act as the primary Zendesk administrator, manage data feeds and integrations, run audits, and support onboarding of new users. #J-18808-Ljbffr