Head of Infrastructure and Operations

Why Gallagher? Every great technology business is built on reliable foundations. At Gallagher, you'll lead the platforms and services that enable thousands of employees around the world to collaborate, innovate, and deliver to our customers every day. You'll have the opportunity to shape Gallagher's next generation technology platform, accelerating our transition toward cloud-first, automation-led operations. You'll help drive simplification and modernisation of our infrastructure estate, and create an operational culture focused on continuous improvement, innovation, resilience and service excellence. In Return, You'll Enjoy Flexible working arrangements Free parking and outstanding Hamilton campus facilities Life & Disability Insurance Boost App membership and a range of staff discounts Ongoing professional development and global career opportunities A collaborative culture where innovation, curiosity and continuous improvement are genuinely valued The Opportunity Gallagher is on an exciting growth trajectory, and we're scaling our Information Systems team to help drive the next phase of our digital evolution. As we continue to grow, dependable, scalable infrastructure has never been more critical - and that's where this role comes in. As Head of Infrastructure & Operations, you'll lead the teams responsible for keeping Gallagher's technology environment running at its best - from cloud platforms and enterprise networks through to service operations, data centre management and end-user support. You'll oversee both the day-to-day performance of our technology estate and the long-term evolution of the platforms that underpin our global business. Working closely with Cyber Security, Architecture and the wider Digital Business Technology leadership team, you'll drive cloud adoption, improve operational maturity and create a seamless technology experience for employees across New Zealand, Australia, the UK and beyond. What You’ll Do Develop and deliver Gallagher's infrastructure and cloud strategy across Azure, AWS and hybrid environments Lead infrastructure operations, ensuring platforms remain secure, resilient, scalable and highly available Drive service management excellence across incident, problem, change and release management Drive continuous improvement initiatives across infrastructure and service operations, leveraging automation, self-service and modern ITSM practices to enhance efficiency and user experience. Oversee service desk and end-user support, delivering an outstanding technology experience for employees Lead infrastructure upgrades, cloud modernisation and automation initiatives that improve efficiency and reduce complexity Develop high-performing teams across infrastructure, cloud, operations and workplace technology Partner with technology leaders to ensure infrastructure continues to support Gallagher's strategic priorities and future growth The Fit You enjoy leading teams that keep complex technology environments performing at their best. Whether it's improving service delivery, modernising infrastructure or responding to critical incidents, you're someone who brings calm leadership, sound judgement, and a relentless focus on delivering great outcomes. You understand that modern infrastructure leadership is about more than keeping the lights on. You're passionate about creating scalable, secure and intelligent platforms, using automation and continuous improvement to enhance service quality while enabling innovation and growth. You bring a forward-thinking mindset and enjoy turning emerging technologies into practical business outcomes. You’ll Bring Significant leadership experience across enterprise infrastructure, cloud operations or technology service management Strong expertise in Azure, AWS and hybrid infrastructure environments Experience leading IT service management functions, including service desk, major incident management and ITIL practices A proven ability to modernise technology platforms while maintaining operational stability Strong understanding of networking, cloud infrastructure, end-user computing and modern workplace technologies Commercial acumen with experience managing operational budgets, vendors and technology partners Excellent leadership, communication and stakeholder management skills #J-18808-Ljbffr