Duty Manager

Job Description Act as the main point of contact in the hotel during your shift and be responsible for ensuring the hotel runs smoothly Deliver excellent guest service by coordinating the link between hotel and guests and hotel operations Analyse customer feedback and make recommendations to leadership to develop actions and working methods to enhance hotel services and offers Maintain the guest database by updating the Opera Cloud guest profile with all necessary information relevant to the guest’s stay, including VIP level updates in accordance with hotel link Ensure the safety and security of hotel guests and employees Maintain strict security procedures for credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality Ensure Accor Hotel’s guest loyalty and recognition program is maintained and delivered to its highest standards Motivate and empower team members to problem‑solve and surprise guests with novelty Qualifications Previous front‑office experience at a supervisory level Current Managers Certificate is essential Full NZ driver’s licence Immaculate personal presentation and high level of communication – both written and verbal Leadership capability Ability to work on a rotating roster over 7 days if required, including weekends, public holidays, and morning and night shifts Additional Information Learn your way – Access to Accor Academy to earn while you learn Daily staff meals provided while on duty Accor Heartist benefits – discounted food & beverage and accommodation worldwide Accor parental leave scheme supporting all life stages Staff celebrations and recognition for tenure Accor refer‑a‑friend bonus Uniform provided and laundered Access to employee assistance programme Our Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr