Sea Logistics Operational Care Specialist, Export

About the Role As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you help create small and big moments for people worldwide. Reporting to the Export Sea Logistics Operational Care Supervisor, you will be based within a team of export specialists responsible for executing Sea Logistics export operations, including bookings with carriers and arranging transport as required. Working in close collaboration with the Customer Care Team, you will ensure operational requirements are met to deliver overall customer excellence. Key Responsibilities Accurately and efficiently generate all required export sea shipment documentation. Arrange bookings and manage amendments directly with shipping lines, maintaining regular communication with carriers and suppliers. Oversee order allocations and ensure full cargo and documentation visibility across Kuehne+Nagel’s digital platforms. Apply strong financial acumen to manage vendor costs effectively. Deliver consistent, high‑quality service throughout the entire sea logistics shipment cycle. Work closely with the Customer Care Team and other internal departments to meet customer expectations. Ensure adherence to all relevant regulatory and governance requirements. Provide support in resolving claims and disputes promptly and professionally. Qualifications A minimum of 5 years freight forwarding or logistics experience within a New Zealand‑based freight forwarder, with specific experience in export sea logistics operations. Impeccable interpersonal abilities and a collaborative mindset to engage positively with internal and external stakeholders. A meticulous approach to tasks, ensuring accuracy and consistency across all responsibilities. Ability to thrive in a fast‑paced environment, meet deadlines, and manage competing priorities effectively. A positive outlook, strong team spirit, and the ability to work cross‑functionally across the business. About Us Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine. #J-18808-Ljbffr