Customer Service Representative

We are seeking an experienced Customer Service Representative to join our Dunedin based team on a 3-month fixed-term contract. About the Role As a Customer Service Representative (CSR), you will be the primary point of contact for Delta's customers, clients, field staff, and contractors. This is a vital coordination role that ensures metering work is planned, delivered, and completed safely, accurately, and within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . CSRs interpret technical job requirements, schedule and brief electricians and contractors effectively to maintain accurate, auditable records. Through clear communication, timely query resolution, and support for internal and external stakeholders, the CSR ensures positive customer experience while upholding Delta's values and commitment to safety. What You Need to Succeed Relevant tertiary qualification and/or experience Experience in customer service, utilities operations, scheduling, or a technical service environment Strong organisational skills with high attention to detail and data accuracy The ability to manage workloads to meet deadlines, KPIs, and SLAs Clear and effective communication skills, both written and verbal Confidence working with multiple stakeholders, including customers, field teams, and contractors A strong commitment to health and safety and adherence to policies and procedures The ability to remain calm, professional, and resilient when handling challenging situations Desirable but not essential Experience in NZ electricity sector Familiarity with Safety Regulations and NZECPs and audit exposure At least 3 years' experience in a service desk support role. More About the role This is a full-time, 3 month Fixed-term role working 40 hours per week, Monday to Friday. This role is based in Dunedin, South Island, New Zealand What's on Offer A role where you will be challenged and supported. Discounts tied to popular retailers and service providers through our 'Boost' programme. Extra contribution to KiwiSaver after your first year. All permanent and Fixed-term employees qualify for Cigna Life Insurance cover. Commitment to safety, to make sure everyone gets home - every day. Recognition for excellence and demonstrating Delta's Values. Wellness programmes, team activities, and social clubs. Professional development, training, and courses. Corporate Social Responsibility programmes and initiatives. Joining a progressive and reputable South Island organisation. Delta is an equal opportunities employer, providing competitive remuneration and structured support for your career development. Please note Only shortlisted candidates will be contacted for this position. Successful candidates will be required to submit to and pass a pre-employment drug and alcohol test. #J-18808-Ljbffr