Service Desk Analyst - Fixed Term Contract

Role Overview We have an exciting fixed term contract opportunity for an experienced Service Desk Analyst to join our team on an Internal Project. As a Service Desk Analyst, you’ll be the first point of contact, providing high quality technical support and customer service. Utilising ServiceNow as our core ITSM platform, you’ll log, manage and resolve incidents and service requests while following ITIL processes. What You Will Do Proactively problem solve issues as they arise Be flexible to work weekends and public holidays Day shifts may range from Monday to Sunday 6am to 7pm Why It Might Be a Fit We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses. You’ll have the opportunity to learn, develop your career, connect with others and bring your authentic self to work. Requirements Proven experience using ServiceNow in a service desk or IT support environment Strong customer service focus with excellent communication skills Solid troubleshooting and problem-solve abilities Ability to work independently during after-hours shifts Team player with great interpersonal skills Calm and composed under pressure, able to manage multiple priorities Benefits Social events Chill-out spaces Professional development courses Flexible working hours Opportunity to learn and develop your career #J-18808-Ljbffr