Product Support Specialist

Company Description NordEast Vehicle Distributors is a growing distributor of vehicles and related products, serving customers across New Zealand with a focus on reliability and service quality. The company works closely with manufacturers and local partners to ensure that clients receive dependable vehicles, parts, and after-sales support. NordEast Vehicle Distributors values practical solutions, responsive customer service, and long‑term relationships with both commercial and individual customers. Team members are encouraged to contribute ideas, support each other, and help improve processes that enhance the customer experience. Role Description This is a full‑time, on‑site Product Support Specialist role based in New Zealand. The Product Support Specialist will handle day‑to‑day customer inquiries about vehicles and related products, providing clear information on features, usage, and troubleshooting. This role includes logging and tracking support cases, coordinating with technical and sales teams, and following up to ensure timely resolution. The specialist will update product documentation, maintain accurate records in internal systems, and support the onboarding of new customers by explaining product capabilities and best practices. The position also involves identifying recurring issues, sharing feedback to improve products and processes, and contributing to a consistent, high‑quality support experience. Qualifications Ability to deliver clear, professional customer support and communicate effectively with a wide range of stakeholders. Strong problem‑solving skills and attention to detail when investigating and resolving product‑related issues. Comfort with using CRM or case management systems, and basic proficiency with standard office software. Knowledge of or interest in vehicles, automotive products, or technical equipment support. Organizational skills for managing multiple support requests and prioritizing tasks effectively. Collaborative mindset with the ability to work closely with sales, technical, and operations teams. Previous experience in product support, customer service, or technical support is beneficial. Relevant qualification or training in automotive, technical support, or business administration is an advantage. #J-18808-Ljbffr