Reservations Sales Agent - Cordis, Auckland

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Cordis, Auckland by Langham Hospitality Group Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey. Reservations Sales Agent – Full time (Please note that you must already have work rights in New Zealand to be considered for this role) We are looking for a friendly and highly organised full time Reservations Sales Agent to join our Reservations team. In this role, you will assist guests with room and dining reservations, respond to enquiries, manage booking details and support the day-to-day operation of our Service Centre. Your Responsibilities Will Include Managing room and food and beverage reservations Responding to guest enquiries by phone and email Processing bookings accurately and updating guest information Providing information about hotel facilities, dining outlets, memberships and services Identifying opportunities to upsell rooms, dining experiences and other hotel offerings Preparing and reviewing daily arrival reports Following up on pending bookings, payments and outstanding correspondence Handling guest feedback, requests and complaints with empathy and professionalism Working closely with Front Office, Food and other hotel departments Supporting group reservations, training bookings and other operational tasks when required Ensuring all communication and documentation meet Cordis and Langham Hospitality Group standards What We’re Looking For Previous experience in reservations, hospitality, customer service or a similar role Excellent written and verbal communication skills Strong attention to detail and accuracy Confidence speaking with guests over the phone and by email Good time management and organisational skills A calm and patient approach when handling guest concerns A natural ability to identify sales and upselling opportunities Strong teamwork skills and the ability to build relationships across departments Confidence learning and using different booking and hotel systems Must have full flexibility to work a rotating roster across 7 days including mornings and evening shifts Benefits Include Discounts on dining and accommodation Free nights at our overseas hotels Staff meals provided Discounted parking ($6 per day) Freshly pressed uniform provided each shift Milestone Service benefits Opportunities to grow your career within Langham Hospitality Group Be proud to work at New Zealand’s largest hotel If you enjoy helping guests, have strong communication skills and take pride in delivering accurate and heartfelt service, we would love to hear from you. Apply now and begin your journey with Cordis, Auckland. #J-18808-Ljbffr