Guest Service Agent - QT Auckland

4 Viaduct Harbour Avenue, Westhaven, Auckland 1010, New Zealand About Us QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged. EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year-round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you. The Role First impressions are everything and at QT Auckland, our Guest Service Agents set the tone. This is a part-time role with the ability to grow into full-time hours , ideal for someone who thrives on human connection, loves the energy of a premium hotel environment and genuinely enjoys making people's day. Seven day availability is preferred, as our guests don't take days off and neither does the QT experience. If you're the kind of person who remembers the little things, anticipates needs before they're voiced and brings warmth to every interaction, you'll fit right in. Key Responsibilities Welcome guests with genuine warmth at every arrival and departure, setting the tone for an unmistakably QT experience. Check guests in and out efficiently and accurately, handling all transactions and accounts in line with hotel procedures. Coordinate with Housekeeping, Reservations and Maintenance to ensure rooms are always guest-ready and special requests are actioned seamlessly. Be the go-to for guests, from local recommendations and event information to room rates, packages and reservations. Know it all and share it with confidence. Communicate guest feedback, special requests and complaints promptly to the relevant departments and follow through until resolved. Complete all opening and closing duties, maintain a clean and safe front desk environment, and uphold all cashiering and WH&S policies. What You'll Bring Previous experience in a hotel front office or customer-facing hospitality role is preferred. A naturally warm, polished and professional manner that puts guests at ease from the first hello. Strong attention to detail and the ability to juggle multiple tasks without dropping the ball. Confidence with hotel systems and reservations platforms (experience with Opera or similar an advantage). Seven day availability, with flexibility across day, evening and weekend shifts. A genuine passion for hospitality and delivering experiences guests will remember. How You Work Daymaker ethos, no one's too big for the small things. Hands-on and non-hierarchical, leads from the front. Inclusive team player, values diverse perspectives and builds belonging. Resilient and solutions-focused, stays calm and moves fast. Perks from Day One As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers. 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more. $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar. Seasonal perks at Thredbo. Rapid career growth across our hotel & entertainment network. Paid parental leave; community & volunteering opportunities. #J-18808-Ljbffr