Delivery Lead

Overview Use your delivery leadership to protect the end‑user experience through a complex transition. Bring structure, pace and calm to workstreams spanning service desk, EUC, ServiceNow and Microsoft 365. Guide operational readiness activity that helps a large, high‑impact organisation operate smoothly from day one. Responsibilities Leading End User Services workstreams with exposure across service transition and operational readiness. Coordinating service desk, ServiceNow, EUC and Microsoft 365 activity to ensure day‑one continuity. Establishing support models, processes, knowledge articles and acceptance activity to shape BAU operations. Managing risks, dependencies, testing and readiness reporting, sharpening expertise in complex transformation delivery. Perks & Benefits Immediate start on a six‑month contract with meaningful programme impact. Hybrid model: 3 days in the Auckland CBD office and 2 days from home. Visibility across programme leadership, vendors, technical teams and business stakeholders. Purpose‑led work supporting services that matter to people across Auckland. Qualifications Delivery leadership across complex technology or business transformation programmes. Service Management, Service Desk and ITIL knowledge that supports operational readiness. ServiceNow delivery or implementation experience enabling effective service transition. EUC, workplace technology and Microsoft 365 knowledge that protects user continuity. About the Company We’re excited to partner with a large, complex organisation making a genuine impact across Auckland. Known for scale, pace and community relevance, they are driven by a mission to keep services moving. This is a chance to contribute where technology, service and purpose meet. #J-18808-Ljbffr