Business Systems Specialist

Overview We’re looking for a Business Systems Specialist to add technical expertise to our Te Whakatairanga Service Delivery (TWSD) team. In this role, you’ll work closely with colleagues, system users, vendors, and stakeholders to ensure business systems work well and resolve faults when they arise. You’ll support the technical direction of CRM and Case Management business systems, ensuring our systems are efficient, cost‑effective, and well‑integrated. If you thrive on solving complex problems and influencing outcomes through expert advice, this is the role for you. Responsibilities Use technical expertise to keep business systems running smoothly. Work with other technical experts to resolve faults with business systems. Solve complex problems with expert advice that shapes efficient, integrated systems. Communicate clearly with business users and with other technical experts. Qualifications Strong analytical and conceptual thinking, with a knack for innovative problem‑solving. Broad understanding of business systems and experience working with multiple ICT suppliers. Experience of web and CRM‑based business systems. Specialist technical competence and sound judgement in ICT projects and programmes. Up‑to‑date knowledge of IT standards and methodologies (e.g. ITIL, SDLC, Agile). Excellent relationship management and communication skills. Strong organisational skills and ability to manage competing priorities. Ability to simplify and communicate complex technical concepts to varied audiences. A commitment to continuous professional development. A tertiary qualification in Information Technology, Information Systems, or a related field. Experience Minimum 1 year of experience resolving business system faults when they arise. Experience reviewing systems proactively to minimise outages. Experience working with case management, CRM, search tools, and data exchange systems. Experience with tools like Azure DevOps and their development/admin requirements. About MBIE MBIE’s goal is to create a resilient and high‑performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable. People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'. MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross‑cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities. #J-18808-Ljbffr