Technical Support Analyst

About The Role A permanent opportunity has arisen for a Technical Support Analyst within Craigs Investment Partners (CIP), based out of our central Auckland office. Reporting to the Infrastructure Manager, the key focus of this role is to provide 2nd level support within the Infrastructure and Service Delivery Team, manage third party Vendors to deliver best practice service to its customers, and achieve the requirements of the IT service level agreements with the Business across CIP’s IT services. A permanent opportunity has arisen for a Technical Support Analyst within Craigs Investment Partners (CIP), based out of our central Auckland office. Reporting to the Infrastructure Manager, the key focus of this role is to provide 2nd level support within the Infrastructure and Service Delivery Team, manage third party Vendors to deliver best practice service to its customers, and achieve the requirements of the IT service level agreements with the Business across CIP’s IT services. In addition to supporting users in CIP’s desktop technology and Applications, this role also provides direct desktop support to PC and Laptop users, and undertaking End user training, helping to answer the ‘How do I?’ queries from business users. This is a varied role which will also see the appropriate candidate assist in asset management, contract management, procurement and general administrative duties including the up-keep of support documentation in support of the services provided by the team. Skills And Experience At least 3 years’ Service Desk or ITS Support experience Financial services experience (desirable) Management, configuration and monitoring of end user devices utilising tools such as Intune, SCCM and Citrix Configuration and monitoring of cloud services such as Office 365, Azure AD, Intune Company Portal Excellent time management and organisational skills Escalations from 1st level Service Desk support Strong written and verbal communication skills Ability to work well under pressure Excellent problem-solving skills Benefits Comprehensive Health Insurance Craigs Community / Volunteer Day Additional week of leave (conditions apply) Other leave (such as sick, bereavement, and family violence leave) from first day of employment Parental leave - 26 weeks’ pay ‘top up’ for eligible Primary Carers Long Service Leave Annual Health Check and flu vaccinations Flexible work options Savings benefits and preferential insurance rates About The Company Craigs Investment Partners (Craigs) is a multi-award-winning investment advisory firm which is one of the largest in New Zealand. With over 22 offices located throughout the country and over 600 employees, Craigs offers solutions and advice to both private investors, as well as corporate and institutional clients. Why Craigs? We pride ourselves on creating an environment where our people feel they belong and can bring their best self to work and feel valued. We grow as a team and with our clients and are always looking to support our communities – both internal and external. Our values build the foundation of how we work and how we provide great outcomes for our people and our clients. We are stronger together We strive for excellence We put people first We do what’s right If you would like to find out more about working at Craigs, visit our Careers page – https://craigsip.com/careers #J-18808-Ljbffr