Service Coordinator

Operations Service Coordination Tauranga, NZ Permanent Full Time 23/7/2026 Be the heartbeat of the service team - help keep the machines running! Exciting & Growing Team - Joining the team to support a growing Technical team! Variety Is Here - Talking with customers & scheduling workloads & act!ion admin About Us Hyster New Zealand is part of the Adaptalift Group, one of Australasia’s largest and fastest-growing materials handling hire and sales companies. With over 40 years of heritage, we pride ourselves on being family-operated and values-driven, putting safety and customer satisfaction at the forefront of our day-to-day operations. Our Mt Maunganui team is on the lookout for a proactive and organised Service Coordinator. In this role, you’ll be the go-to person for all things service – from handling customer enquiries to scheduling and supporting our busy field technicians. If you thrive on juggling priorities, keeping things running smoothly, and enjoy working with a great team, this could be the perfect fit. This role will be offered as a full time, permanent role working in our Mt Maunganui branch, 7.30-4.30 Monday to Friday. A Week Looks Like Scheduling Maintenance and Repairs: Organising preventative maintenance, breakdown repairs, and regulatory inspections to keep equipment performing at its best Quoting and Parts Coordination: Preparing and converting service and repair quotations, interpreting parts requirements, and estimating labour - ensuring customers receive accurate and timely solutions Updating Customers: Providing regular and proactive updates, managing expectations and ensuring customers always know the status of their work in progress Driving growth: Engaging with customers to identify additional maintenance opportunities and supporting the ongoing growth of our service department. Embracing the variety: No two days are the same! What We’re Looking For: Experience in a customer-focused, maintenance scheduling, or service coordination role. Exposure to a mechanical environment or similar environment is advantageous. Strong decision-making and prioritisation skills to deliver outstanding customer service. Excellent administrative abilities, including proficiency with MS Office. Confidence, communication skills, and adaptability to handle a fast-paced, customer-centric environment. #J-18808-Ljbffr