Cybersecurity Service Delivery Associate

Role OverviewAs a Service Delivery Associate, you'll work alongside Operations Leads to support the day-to-day health of Managed Services. You'll be a key contributor to service reporting, customer communications, and follow-up on issues, learning the craft of service delivery in a modern SOC environment. What You Will Do Support the day-to-day delivery of Managed Services across assigned customers, assist Operations Leads with customer communications, prepare service performance reports, and contribute to service reviews. Why It Might Be a Fit We're looking for a proactive, organised, and curious individual with a customer-first mindset, strong written and verbal communication skills, and comfort working with data, reports, and dashboards. Requirements Some exposure to cybersecurity operations, IT service delivery, or a managed services environment A customer-first mindset with strong written and verbal communication skills Comfort working with data, reports, and dashboards to tell a clear story A proactive, organised, and curious approach, with a willingness to learn Ability to manage competing priorities and follow through on commitments Awareness of SOC or NOC workflows Familiarity with incident management and escalation concepts Exposure to ServiceNow or similar ITSM platforms is a plus Interest in cyber frameworks such as NIST, CIS, or NZISM Comfort with Microsoft 365 Benefits 3.5% Kiwisaver on top of your base salary Southern Cross Health Insurance coverage Mobile and Broadband discounts for yourself and family Flexible, hybrid work environment An allowance to contribute to your home office setup Access to EAP services to support you across a range of wellbeing needs #J-18808-Ljbffr