Application Specialist - Clinical Systems (Contractor)

Applications Support Specialist - Clinical Systems (Contractor) National Support Office Ready to make a real difference through technology? As our Applications Support Specialist (Clinical Systems), you'll play a vital role in supporting the clinical applications that help our hospitals deliver exceptional patient care every day. You'll take ownership of a portfolio of business-critical clinical systems, ensuring they are reliable, optimised, and continuously evolving to meet the changing needs of our clinicians, hospital teams, and patients. As the clinical systems expert, you'll work collaboratively with clinicians, business stakeholders, technology teams, and vendors to resolve complex technical issues, deliver system enhancements, support upgrades and releases, and identify opportunities to improve performance and the overall user experience. From providing Level 2–3 application support across PAS, EHR/EMR and other clinical systems to supporting integrations, testing, configuration, and continuous improvement initiatives, you'll have the opportunity to influence how technology enhances the delivery of healthcare across our organisation. If you're passionate about solving problems, enjoy working with a wide range of stakeholders, and thrive in an environment where your expertise has a direct impact on patient care, this is an opportunity to make a meaningful contribution while working with modern clinical technologies in one of New Zealand's leading healthcare organisations. This will be a fulltime contractor role based onsite in National Support Office in the Auckland CBD. Proven experience supporting clinical applications within a healthcare environment, with a passion for delivering reliable technology that supports exceptional patient care. Strong knowledge of PAS, EHR/EMR, or other clinical information systems and how they enable effective healthcare delivery. Experience partnering with clinicians and healthcare stakeholders to understand business needs, solve complex problems, and deliver outstanding user experiences. A solid understanding of ITIL service management principles and best practices. Exposure to SQL and/or Oracle, with the ability to investigate data and support application performance. Experience using ServiceNow or similar IT service management platforms. Excellent troubleshooting, analytical, and problem-solving skills, with the ability to manage competing priorities and engage confidently with a wide range of stakeholders. Competitive Rewards : Attractive remuneration package Flexibility & Growth : Flexible working arrangements Ko wai matou | Our Organisation At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do: Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga. Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all. Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best. We’re proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we’re one of Aotearoa New Zealand’s largest and most trusted healthcare providers. Driven by a strong ‘for purpose’ ethos, we think beyond financial quarters—planning for generations to come. We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand. If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at [email protected] for a confidential conversation. Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare. #J-18808-Ljbffr