Store Lead (Manaway Bay - Auckland)

Title: Store Lead (Manaway Bay - Auckland) At One NZ, we're all about people serving people and connecting communities. As a Retail Lead , you'll be the driving force behind our Customer Champions, inspiring them to deliver unforgettable retail experiences for our customers and team. Reporting to an Area Lead, you'll provide dynamic leadership and performance coaching every day. We're on an exciting journey, investing in our people, systems, and ways of working to create an omni-channel powerhouse that delivers unmatched customer and commercial success. As a Retail Lead , you'll play a pivotal role in this transformation, helping to build a better-connected Aotearoa. We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers and teams while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand. This position is a Full-time role (40 hours per week, with Monday to Sunday availability required for rostered shifts) at our Mānawa Bay Shopping Centre store in Mangere, Auckland. Ko tō mahi – what you’ll do Ensure an exceptional customer experience in our retail environment by creating an engaging process that meets or exceeds customer needs. Monitor and achieve store KPIs and targets, motivating team members to reach their goals through one-on-one guidance, ongoing mentoring, and coaching. Take accountability and ownership of the store's operational management. Lead a team of Customer Champions and a Floor Lead. Collaborate closely with internal stakeholders to facilitate hiring processes and generate staff rosters. Cultivate a 'customer-obsessed' culture within the team. Na tōu rourou - what you’ll bring At least 2 years of operational experience in a retail sales environment, with a comprehensive understanding of retail operations and processes, and the ability to implement process improvements where necessary. Demonstrated leadership skills with a proven ability to foster a highly engaged and collaborative team environment. Skilled in navigating conflict and maintaining composure in high-pressure situations. Possesses a flexible and open attitude, with a strong drive to prioritize customer satisfaction. Proven track record of achieving sales targets and KPIs, with the ability to inspire and motivate others to meet their goals. Strong focus on people development and growth, with a passion for helping individuals exceed their own expectations. Comfortable with working a flexible roster, including weekends. Earn a competitive sales commission on top of your base salary. Comprehensive sales training, coaching, and mentoring from industry experts Career progression pathways into business sales, management, or other areas of One NZ A fully subsidised Southern Cross health insurance cover for you and your family. Lifestyle leave where you can purchase an extra week or two of annual leave. Discounts on One New Zealand products, services and much more! Recognition programs to celebrate your sales achievements #J-18808-Ljbffr