Service Delivery Manager

\n

Select how often (in days) to receive an alert:

\n

\n
• Enable customer success through digital solutions
\n
• Join acollaborative, supportive team
\n
• Hybrid flexibility with real impact
\n
• Location: Auckland or Wellington
\n

\n

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise,automateand transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

\n

We’retrusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

\n

When you join Canon Business Services ANZ,you’llfind a rewarding culture that values you.You’llbe empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role | MōteTūranga\n

As Service Delivery Manager,you'llbecome a trusted advisor to a portfolio of clients, helping them maximise value fromourservices while driving continuous improvement and long-term partnership success.You'llhave the autonomy to influence outcomes, strengthenrelationshipsand contribute to portfolio growth.

\n

Working across Canon's broader portfolio of digital solutions, you'll partner with customers to understand their business priorities, oversee service performance and identify opportunities to deliver greater value.

\n

The role plays an important part in growing accounts byidentifyingwhere services can beexpanded, supportingcontract renewals and contributing to overall portfolio performance.

Scope of the role includes:\n

\n
• Oversee the successful delivery of services across a diverse client portfolio
\n
• Become a trusted advisor to clients, understanding their priorities and future needs
\n
• Drive customer retention through proactive engagementandsolution-focused conversations
\n
• Ensure service delivery meets agreed performance and service standards
\n
• Monitor performance,identifyservicerisks early and implement improvements where needed
\n
• Help customers maximise value fromourdigital solutions
\n
• Identifyopportunities to expand services and support portfolio growth
\n
• Partner with internal teams to coordinate delivery across multiple functions and locations
\n

\n

Youhave experience managing aportfolio ofclients andtakeownership of your work.You’recomfortable working independently and stay on top ofwhat’shappening across your accounts.You’rea natural relationship builder,client-focusedand someone people trust to get things done.

\n

You'recurious, ask questions,taketime to understand challengesandidentifypracticalsolutions.You’realsoorganised,proactiveand pay attention to the detailtoensure the best result is achieved.

\n

You'realways looking for opportunities to strengthenwhat'salready in place,identifyareas for growth and deliver value for both the client and the business. You communicate well, collaborateeasilyand enjoy bringing people together to achieve positive outcomes.

Key skills and experience include:\n

\n
• Experiencemanagingaportfolio ofclient accounts
\n
• Provenability to build andmaintainlong-term, valued partnerships with clients
\n
• Strong understanding of service delivery models, including managing performance against SLAs and contractual commitments
\n
• Experiencedeliveringongoing value through proactive engagement, service reviews, and solution-focused support
\n
• Ability to influence stakeholders and coordinate outcomes across multiple teams
\n
• A commercial mindset with proven success in growing existing client portfolios
\n
• Strong communicationand stakeholder management skills, with the ability to manage competing priorities
\n

What’s in it for you | He Aha kei roto mōu\n

In returnyou’llbe part of a team that takes pride in delivering great outcomes for customers, with a strong focus on quality,reliabilityandpartnership.This is an opportunity to take ownership of a diverse portfolio, contribute ideas and work alongside experienced colleagues to deliver meaningful results for clients.

\n

We’llinvest in your development and long-term future, and we can promise you variety and enough challenge to keep things interesting.

\n

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self toworkand we will focus on making sure that together, we make a strong contribution to the broader community in which weoperate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

\n

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Māori and Pasifika peoples, abilities, religious beliefs, national origin, sexualorientationand gender identities.

\n

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

\n

All applicants must be eligible to work in the country they are applying to at the time of application.

\n

Successful applicants will be notified of next steps.

\n