Retail Agent (Cambridge)

As a Customer Champion Representative at One NZ, you’ll be the go‑to person for our customers' sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether through consultative face‑to‑face interactions, voice calls, or messaging, you’ll guide the sales journey from discovery to close. We pride ourselves on offering world‑class service and innovative products, where you’ll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better‑connected Aotearoa, New Zealand. We have a Full‑Time position (40 hours/week) at our store in Cambridge in the Waikato Region. Applicants must be available for rostered shifts from Monday to Sunday. Ko tō mahi – what you’ll do You will be responsible for ensuring that One NZ customers’ needs are met, from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. In this role you will also: Deliver a high standard of customer experience while maximizing sales opportunities in every interaction Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services Identify customer opportunities and confidently present our product offerings for both business and consumer customers Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions Actively diagnose customer requirements and match them with appropriate One NZ products and services Provide hands‑on technical support to customers, assisting with device setup, data transfer, and explaining product features Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions Ensure accurate sales orders and set proper customer expectations for service activation and billing Na tōu rourou – what you’ll bring Customer obsession with excellent communication and interpersonal skills Proven sales achievement with a track record of meeting or exceeding targets Confidence in consultative selling with experience in solution‑based sales approaches Resilience and the ability to handle objections positively Previous experience in telecommunications, technology, or retail sales environments Understanding of both consumer and business customer needs Comfort working rotational shifts, including evenings and weekends Motivation to stay current with technology and pursue informal learning to deepen your knowledge Commercial mindset with the ability to identify and capitalize on opportunities Uncapped commission structure with significant earning potential above your base salary Comprehensive sales training, coaching, and mentoring from industry experts Career progression pathways into business sales, management, or other areas of One NZ A fully subsidised Southern Cross health insurance cover for you and your family. Lifestyle leave where you can purchase an extra week or two of annual leave. Discounts on One New Zealand products, services and more. Recognition programmes to celebrate your sales achievements Because at One NZ, we don’t just connect people – we grow careers and empower futures, all while helping build a better‑connected Aotearoa New Zealand. As a valued member of our Retail teams, you are not just part of the journey – you are the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Please note: To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining. Applicants must be comfortable with criminal and credit background checks. #J-18808-Ljbffr