Duty Manager | Long Bay Surf Club

Looking for your next hospitality leadership opportunity by the beach?Long Bay Surf Club is on the lookout for an experienced Duty Manager to join the team. Located in one of Auckland's most stunning coastal destinations, Long Bay Surf Club offers a relaxed atmosphere, great food and beverage offerings, community events, and breathtaking ocean views.We're looking for a hands-on leader who thrives in a fast-paced hospitality environment, enjoys developing teams, and is passionate about delivering exceptional guest experiences.Why Join Us?Work in a unique beachfront venueCareer development opportunities within Australian Venue Co.Staff discounts across AVC venuesSupportive leadership team and positive workplace cultureOpportunity to make your mark in a well-loved community venueWhat You'll Be DoingVenue OperationsOversee the day-to-day operations of the venue during rostered shiftsOpen and close the venue in accordance with company proceduresEnsure all areas of the venue are clean, organised, and operating efficientlyMonitor service standards across the bar, restaurant and function spacesHandle customer enquiries, complaints and feedback professionallyTeam LeadershipLead, supervise and support floor and bar team members during serviceDelegate duties and ensure tasks are completed to expected standardsProvide coaching, mentoring and on-shift training to team membersSupport staff performance and contribute to a positive team cultureManage staffing levels and break schedules to meet service demandsCustomer ExperienceDeliver exceptional customer experiences and maintain a welcoming atmosphereBuild strong relationships with members, regular patrons and community guestsResolve customer concerns promptly and professionallyEnsure service standards align with venue expectations and hospitality best practiceFood & Beverage OperationsEnsure responsible alcohol service is maintained at all timesMonitor food and beverage quality, presentation and consistencySupport stock control and minimise wastageAssist with cash handling, EFTPOS reconciliation and end-of-day reportingCompliance & SafetyWork under and maintain a current New Zealand Duty Manager CertificateEnsure compliance with liquor licensing requirements and host responsibility obligationsPromote and maintain a safe environment for guests and team membersManage incidents, intoxication, refusals of service and conflict resolution appropriatelyEvents & FunctionsSupport the delivery of venue events, functions and community activitiesCoordinate service delivery to ensure events run smoothlyAssist with event setup and pack down when requiredWhat We're Looking ForEssential RequirementsPrevious hospitality leadership or supervisory experienceCurrent New Zealand Duty Manager CertificateStrong customer service and communication skillsAbility to lead teams in a fast-paced hospitality environmentExcellent problem-solving and conflict resolution skillsReliable, professional and flexible to work evenings, weekends and public holidays #J-18808-Ljbffr