Applications Specialist - Enterprise Systems (Contractor)

Applications Support Specialist – Enterprise Systems (Contractor) National Support Office Ready to use your application support expertise to make a real difference? As our Applications Support Specialist (Enterprise Systems), you'll play a vital role in supporting the critical business applications that keep Southern Cross Healthcare running every day. Taking ownership of a portfolio of enterprise systems across Finance, HR, Payroll, Learning, Procurement, and other corporate functions, you'll ensure these platforms are reliable, high-performing, and continually evolving to meet the needs of our people and the organisation. As the subject matter expert for your application portfolio, you'll provide Level 2–3 support, investigating and resolving complex incidents and service requests while ensuring users receive an exceptional support experience. You'll play an integral role in system releases, upgrades, testing, configuration, and ongoing maintenance, while proactively monitoring integrations, APIs, and enterprise data flows to keep our systems connected, secure, and operating seamlessly. Working collaboratively with business stakeholders, technology teams, and external vendors, you'll help deliver system enhancements, identify opportunities to improve performance and user experience, and drive continuous improvement across our enterprise applications. Whether developing clear documentation, solving technical challenges, or partnering with teams to optimise business processes, you'll have the opportunity to make a genuine impact by delivering smarter, more efficient technology solutions that support healthcare across New Zealand. This will be a fulltime contractor role based onsite in National Support Office in the Auckland CBD. Proven experience supporting enterprise or clinical applications within a healthcare environment, with a strong understanding of how technology enables exceptional patient care. Knowledge of Patient Administration Systems (PAS), Electronic Health Records (EHR/EMR), or other clinical applications, with the ability to quickly understand and support complex systems. Confidence building trusted relationships with clinicians, business stakeholders, and technology teams, coupled with excellent communication and stakeholder engagement skills. Strong analytical and troubleshooting abilities, with a proactive approach to identifying issues and delivering practical, customer-focused solutions. Experience working within ITIL service management practices and supporting incident, problem, and change management processes. Exposure to SQL, Oracle, ServiceNow, or similar enterprise technologies, with a willingness to continually learn and expand your technical expertise. Competitive Rewards : Attractive remuneration package Flexibility & Growth : Flexible working arrangements Ko wai matou | Our Organisation At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do: Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga. Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all. Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best. We’re proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we’re one of Aotearoa New Zealand’s largest and most trusted healthcare providers. Driven by a strong ‘for purpose’ ethos, we think beyond financial quarters—planning for generations to come. We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand. If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at [email protected] for a confidential conversation. Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare. #J-18808-Ljbffr