Customer Services Manager - Agency

The Opportunity As our next Customer Services Manager – Agency, you\'ll play a pivotal role in supporting our Agency Sales team to deliver outstanding results. Leading a team of Sales Support professionals, you\'ll create an environment where people thrive, processes run seamlessly, and our sales teams have everything they need to succeed. The Opportunity As our next Customer Services Manager – Agency, you\'ll play a pivotal role in supporting our Agency Sales team to deliver outstanding results. Leading a team of Sales Support professionals, you\'ll create an environment where people thrive, processes run seamlessly, and our sales teams have everything they need to succeed. This is a role for someone who loves developing people, improving the way things work, and building strong relationships across the business. Every day brings a new challenge—from coaching your team and solving problems to driving smarter ways of working and delivering exceptional support to our customers. Key Responsibilities Lead & Inspire – Coach and develop a motivated team, fostering a positive, collaborative culture. Support Sales Success – Ensure seamless administration and coordination, enabling sales teams to focus on clients and results. Drive Continuous Improvement – Streamline processes, improve efficiency, and champion smarter ways of working. Build Strong Relationships – Partner with stakeholders and clients to deliver excellent service and resolve issues quickly. Develop Talent – Lead recruitment, onboarding, performance, and growth conversations for team success. Champion Best Practice – Promote effective use of CRM and business systems while supporting continuous learning and knowledge sharing. About You Previous experience leading or coaching a customer service, sales support or administration team would be ideal. Or be something you\'re capable to take on. You describe yourself as a natural leader who enjoys bringing out the best in others. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Exceptional communication skills and confidence building relationships across all levels of the business. A proactive mindset with a passion for continuous improvement and finding smarter ways of working. Excellent problem-solving skills and the ability to confidently manage escalations. Strong systems capability and confidence using CRM platforms, Microsoft Office and other systems as needed. A collaborative approach with a genuine desire to support others and contribute to team success. A positive attitude, adaptability and a commitment to ongoing learning and development. What’s On Offer This is your chance to step into a leadership role where you can make a real impact. Lead a high-performing, collaborative team, shape a positive culture, and help your people grow and succeed. At the same time, you\'ll continue developing your own leadership capability while gaining exposure to commercial operations, stakeholder management, process improvement, CRM systems, and cross-functional projects. In return, you\'ll join one of New Zealand\'s leading media companies, working with talented people and iconic brands in a fast-paced, innovative environment. Based in our modern Central Auckland office, you\'ll enjoy great perks, ongoing development opportunities, and the chance to build a rewarding long-term career with NZME. Back yourself. Bring your energy. And let\'s get started! This section contains application and working rights information: All applicants will be asked about their working rights in New Zealand. E.g., Citizen, resident, visa, no visa etc. New Zealand Media and Entertainment is NZ\'s premium integrated media group. We keep Kiwis in the know about what matters most to them, and dig into what\u2019s going on in the world and why, as well as shining a light on the latest and greatest in news and entertainment. Combining radio, digital, and print we reach more than over 3.6 million* Kiwis every week. This sentence is content, not a footnote. We are home to more than 50 of Aotearoa\u2019s award-winning media brands - each with its own voice, and each powered by the country\u2019s top media personalities, journalists, broadcasters, designers, writers, commercial thinkers, operations teams, marketers, digital and tech specialists and many more. You can achieve anything you set your mind to here – the possibilities are endless! Come and join the future of NZME. Give it your all and enjoy the ride because this could lead anywhere… #J-18808-Ljbffr