Guide Host

Mō te tūnga | About the role Do you pride yourself on your customer service? Do you want to work in one of Auckland's premier culture and heritage destinations? We are seeking two friendly and professional people to join us on a permanent basis (Weekends and 3 Rostered Week Days) as a front of house staff member within our Visitor Services team. As a Guide Host, some key responsibilities will include: Delivering engaging guided tours and visitor experiences Providing exceptional customer service and responding to visitor enquiries Processing sales, maintaining records and stock at the Museum Shop Promoting a safe, welcoming, and inclusive environment for all visitors The salary for this role ranges from $59,592 - $67,370, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience. Applications may be reviewed upon receipt. It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants. Ngā pūkenga me ēū ā | Skills and Experience If you have excellent communication skills and enjoy interacting with customers, a passion for naval or military history and/or experience in the tourism or museum sector, and want to be part of our team, we'd love to hear from you. To be successful in this role, you will have: A strong customer focus and excellent interpersonal skills, with an ability to relate to a diverse group of people Demonstrated experience in front line visitor services in the tourism or museum sector An interest in NewZealand, military or naval history and an enthusiasm for sharing stories with others A current first aid certificate A customer service based certificate Conversational skills in a second language is advantageous but not essential No candidate is expected to meet every desired skill / experience listed. If your background differs from what we've outlined but you believe you can contribute to the role, we encourage you to apply. Nŋū te rourou | What's in it for you Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force4 Families website. NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives. #J-18808-Ljbffr