Credit Solutions Specialist

About the Company Finance Now is one of New Zealand’s leading finance companies, helping Kiwis achieve their goals through responsible lending solutions for over 30 years. They are proud to be a Best Places to Work finalist for two consecutive years, reflecting their commitment to creating a workplace where people feel supported, valued, and empowered to succeed. Location Victoria Street West, Auckland CBD. For those who meet Finance Now’s work from home criteria and policy, typically after 3 months you are offered 2 set work from home days. Please note this is subject to change and will depend on team and business needs at the time. Hours Monday – Thursday 10am -6.30pm, Friday 8.30am -5pm. Please note during the initial training period (2-3 weeks) you would be required to work 8.30am -5pm. About the Role We’re looking for motivated and customer-focused Credit Solutions Specialists to join their Credit Solutions team. This is an excellent opportunity for an experienced collections, credit, or contact centre professional who enjoys balancing strong customer outcomes with effective portfolio management. As a Credit Solutions Specialist, you will actively manage a portfolio of accounts, working with customers to identify solutions, minimise losses, and achieve positive outcomes. You’ll play a key role in supporting customers experiencing financial hardship while ensuring all collections and recovery activities are completed in line with company policies and regulatory requirements. If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering exceptional customer service, we’d love to hear from you. Key Responsibilities Manage a portfolio of arrears accounts, working with customers to achieve positive outcomes and minimise losses. Deliver effective collections and recovery activities while meeting productivity and quality standards. Ensure all actions comply with relevant legislation, company policies, and regulatory requirements. Build and maintain strong relationships with customers, internal stakeholders, and external collection partners. Maintain accurate records, identify appropriate solutions, and escalat e complex matters where required. About You To be successful in this role, you will bring: Essential Experience Previous telephone-based customer service experience. Experience in collections, credit, call centre, customer service, or administration roles. Strong data entry and computer skills. Experience working in a fast-paced environment with competing priorities. Skills & Knowledge Excellent verbal and written communication skills. Strong attention to detail and high levels of accuracy. Confident numerical and keyboard skills. Intermediate Microsoft Word and Excel skills. Ability to manage multiple tasks and meet deadlines. Strong problem-solving and negotiation skills. Ability to work independently while contributing positively to a team environment. Understanding of credit management legislation and regulatory requirements is desirable. Financial services experience will be highly regarded. Personal Attributes Professional, resilient, and customer focused. Strong ethical standards and compliance mindset. Adaptable, proactive, and results driven. Positive attitude with a willingness to learn and develop. What’s in It for You? Permanent full-time opportunity. Supportive and collaborative team environment. Ongoing learning and development opportunities. Opportunity to build a rewarding career within financial services and credit management. Be part of a culture that values teamwork, customer outcomes, and continuous improvement. Pre-Employment Checks The successful candidate will be required to: Have a clear credit history Successfully complete a clear Ministry of Justice (MOJ) check #J-18808-Ljbffr